Customer Success Story

Holcim is leading the transition to sustainable building. With their solutions, they want to build circular cities that incorporate nature along with sustainable buildings and smart infrastructure. Sustainability is at the core of everything they do. The finance team is pivotal in realizing Holcim's vision. Innovative financial services, like document processing automation, enhance sustainability through efficiency, effectiveness, and cost reduction. Embracing new technologies like generative AI as a shared service empowers their finance team to lead in people strategy and reinforce sustainability as a core value.

The Challenge

Holcim decided to embark on this journey of transformation because they believe automation is the greatest enabler for achieving our parameters for success including Process efficiency and effectiveness; Speed and quality of work; Controls to manage the huge volume of data; Reduced costs.

The project aimed to address two major challenges:

Manual processing of huge volume of documentation: We currently process ~ 2,100,000 invoices per year globally, an arduous process with people keying in basic information by hand. The manual process led to - Confidential Application - many delays due to errors such as missing or duplicate information.
Use of 14 different languages: Due to the number of dif ferent languages in our operations around the globe, data entry clerks were relying on Google translate to process key information. This prompted us to begin the project in English-speaking countries in Europe and India, and then rapidly move to the Americas.

The Solution

Hypatos and Holcim decided to implement the automation process in 4 phases using the following Autonomous FinanceTransformation steps:

Phase 1 – Completed (“Wave 1 AI enabled"):

Launch of SSC + Enterprise Workf low Solution with native integration into ERP / heterogenous system landscape, achieving low to medium automation rates. No -touch parking/ posting rate in ERP of PO and Non-PO combined = 40 %

Phase 2 – Completed (“Wave 2 AI enabled"):

Enhancement of automation capabilities with Hypatos next - gen AI data capture solution to achieve 95% capture automation rates. No -touch parking/posting rate in ERP = 60 %

Phase 3 – Present (“Wave 3 AI enabled"):

End-to-end Autonomous Finance Automation solution with native integration of Hypatos Generative AI and Enterprise Workf low Solution Workf low to achieve Document Capture + Downstream Process Automation (with Non-PO coding and PO Matching). No-touch “ready to pay” posting rate in ERP up to 85 - 90% for PO and Non-PO combined. Remaining non-auto postings require human intervention to solve systemic errors and apply business = 60 %

Phase 4 – Future (“Wave 3 AI fully adopted – The Autonomous Business"):

Harmonization of global system landscape to have one system for all regions, with harmonized rules of procedure. Using AI capability to learn f rom all incoming data sources will ensure achievement of highest automation rates of 95- 99% “ready to pay” leading to humans fully focusing on the data quality and adjacent value-added functions.

Benefits

Reduced the processing cycle

Reduced the processing cycle from 6-7 days to 3-5 days

Reduced Master Data change cycle

Reduced Master Data change cycle time from up to 15 days to 2 days

Increased Vendor Master Data accuracy

Increased Vendor Master Data accuracy rate to a level that ensures recurring vendors are always updated with latest information as per invoice document

Increased customer satisfaction rating

Increased customer satisfaction 4.0 rating out of 5.0 achieved in CSAT 2023, 10 % increase from 2022 (2022 rating – 3.6 out of 5)

What the client says

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Mohan Raj

Head of Global Hub Business Services, Mumbai, India

Holcim

Unleash the potential of your people and business

Dial up results for any team with autonomous transaction processing

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Customer Success Story

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Explore

The Challenge

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The Solution

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Benefits

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What the client says

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Unleash the potential of your people and business

Dial up results for any team with autonomous transaction processing

Free test demo Get in touch

Driving Sustainable Growth: Holcim's Vision and Financial Leadership

The Challenge

The Solution

Phase 1 – Completed (“Wave 1 AI enabled"):

Phase 2 – Completed (“Wave 2 AI enabled"):

Phase 3 – Present (“Wave 3 AI enabled"):

Phase 4 – Future (“Wave 3 AI fully adopted – The Autonomous Business"):

Benefits

Reduced the processing cycle

Reduced Master Data change cycle

Increased Vendor Master Data accuracy

Increased customer satisfaction rating

What the client says

Dial up results for any team with autonomous transaction processing

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The Challenge

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The Solution

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What the client says

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Dial up results for any team with autonomous transaction processing