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Whitepapers

20 GBS Innovators for 2026: Part One

Understand which leaders are shaping the Global Business Services landscape today and how they are transforming for the future of GBS.

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Agentic Accounts Payable: The Architecture of Zero-Touch Finance

AP automation has hit a wall - not a technology wall, but an architecture wall. The answer is not better bots. It is a fundamentally different kind of reasoning.

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How to Spot True Agentic AI

How do you differentiate real Agentic AI from Agentic-Washing? This quick checklist reveals all.

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Securing Agentic AI at Scale: A Practical Guide for GBS and IT Leaders

Ensuring your agentic AI deployment is secure, compliant, and audit-ready - even as you scale across mission-critical processes.

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Build, Buy, or Partner for Success

Discover how your business should be thinking about AI agent deployment and how best to use this pivotal tech to unlock real process autonomy.

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How to Build an Agentic GBS

A practical playbook for designing, deploying, and scaling AI agents across global business services — without disrupting operations or losing control.

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Dial up results for any team with agentic transaction processing.