Welcome to our FAQ page, your go-to resource for answers to commonly asked questions.

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What is the European Union's AI Act and what are it`s key points and implications?

At Hypatos we provide AI agents designed for efficient processing of high volumes of documents and we recognize our responsibility. Protecting our customers is a priority for us and that's why we generally embrace the introduction of new legal regulations.

The European Union achieved a significant milestone by endorsing the AI Act, marking the first legislative effort to govern the widely debated realm of artificial intelligence (AI),which holds the potential to transform our daily lives.

The AI Act defines artificial intelligence systems in alignment with internationally recognized criteria, drawing inspiration from OECD guidelines. It broadly categorizes AI systems as machine-based entities that deduce outputs, explicitly or implicitly, to influence physical or virtual environments based on received input for specific objectives. While encompassing various sectors, the AI Act exempts certain applications, such as military and defense, and distinguishes between the professional and personal use of AI.

Find more detailed information here

Questions can be directed to legal@hypatos.ai

How do I reset my password?

If a user uses the wrong email address and password combination or the user doesn't exist in the database the log-in attempt fails.

The user can request a link to reset their password by following 'Forget password':

The user can request a password reset link after adding a valid email address:

Only users that exist in the database actually receive an email:

The user can set a new password:

The UI signals the successful change of the password and the user receives a confirmation via email:

How do I upload a new document to Studio?

Hypatos studio offers upload via UI or API and supports a variety of different file types: PDF, TIFF, JPEG, and PNG

Manual Upload

You can also use the Upload button in the top right corner when inside a project

Email Service

You can upload files to each project using our email service. At this point, we are supporting TIFF and PDF files.

To use this service, simply send or forward emails with attachments to the correct email address. The email address can be copied from Hypatos Studio:

On-Prem Document Collection

Our on-prem document collection agent is a Java app that integrates on-premise servers with Studio via REST API. It supports our standard file types PDF, TIFF, JPEG & JSON, as well as JSON so that external data can be added to the metadata of a document.

In order for this to work, the main file and JSON file have to be named, except for the extension, exactly the same.

Files are added to the Input folder, where the agent collects them from. Depending on the status, files are moved to the folder Processing, Success or Error.

What kind of different connectors does Hypatos offer?

Hypatos simplifies integration into your existing core systems, allowing you to focus more on automating document processing and less on integration challenges.


The Hypatos SAP Connector is a SAP® certified add-on installable within your SAP system.

Why should I install and use the Hypatos SAP Connector?

Hypatos, machine learning company, customizes models for individual customers, requiring substantial data and regular updates. The Hypatos SAP Connector streamlines this process by automating the integration between your SAP system and the Hypatos Cloud. This eliminates the need for manual data exchange, sparing you from data quality issues associated with manual exports.

The SAP Connector ensures seamless communication with Hypatos APIs, collecting, transforming, and syncing data effortlessly. It keeps pace with Hypatos' evolving features, requiring only an update rather than a complete overhaul of custom integrations. Beyond its impact on machine learning services, the SAP Connector simplifies master data integration for enrichment services. Moreover, if you're seeking a hassle-free way to collect processed documents from Hypatos into your SAP system, the Inbound Document Integration module has you covered. With minimal configuration, you can avoid building a custom integration.

In essence, the Hypatos SAP Connector is the key to maximizing the potential of Hypatos' services without burdening your IT team with extensive integration efforts.

Can the Hypatos SAP Connector be configured to meet specific requirements?

Absolutely. It offers three modules:

  • Master Data Integration: Transfers vendor and company code master data to Hypatos Studio for master data prediction services.
  • Inbound Document Integration: Collects document data from Hypatos Studio, making it available in SAP for further processing.
  • Outbound Document Integration: Transfers document data from SAP to Hypatos for attribute prediction model training.

They can be used independently or in combination. Depending on your setup, Hypatos will provide the appropriate transport for installation in your SAP system, ensuring flexibility in meeting your specific requirements.

Does the Hypatos SAP Connector have any impact on my SAP updates?

No, the Hypatos SAP Connector does not impact any SAP updates. We are not modifying or enhancing any SAP standard objects or functionality. The Connector is only used for communication with the Hypatos APIs. The only exception is, if you are upgrading fro SAP ECC to S4H, the S4H compatible version of the Connector needs to be installed.

How frequently does Hypatos release an updated version of the SAP Connector?

Hypatos releases a new version of the Connector approximately every quarter. In between releases you might occasionally see small service pack releases.


Coupa is a comprehensive Invoicing Management platform enhanced by Hypatos' cloud-based connector. The integration brings precision to master data matching, automated line matching, and attribute prediction, contributing to increased efficiency and cost savings.

How does Hypatos complement Coupa Invoicing Management?

Hypatos offers a cloud-based connector that enhances Coupa in two key ways.

  1. It strengthens Coupa as a source of truth for vital supply chain transactions and utilizes it as a source of master data.
  2. Hypatos ingests, extracts, and enriches data from processed invoices, leveraging its trained models, and shares this enhanced data back to Coupa for accelerated downstream automation.

What is the integration overview for Hypatos and Coupa?

Hypatos offers a two-way integration with Coupa through a standardised, cloud-based connector comprising specific modules designed for the transfer of:

Reference Data:

  1. Supplier reference data
  2. Remit-to address reference data

Transactional Data:

Purchase order transactional data

Moreover, our connector not only handles processed document data but also efficiently transfers document image scans to Coupa. These modules offer the flexibility to be utilised stand-alone or in combination, providing flexibility in integration.

How does the end-to-end integration flow between Coupa and Hypatos work?

Hypatos connector for Coupa utilizes JSON REST APIs for communication with Coupa and Hypatos respective services. More specifically:

  • The Coupa Core API is used for creating and submitting invoices in Coupa, as well as retrieving reference and transactional data from it
  • Hypatos Documents API is used for fetching processed documents data from Hypatos Studio
  • Hypatos Files API is used for fetching documents image scans from Hypatos Studio
  • Hypatos Enrichment API is used for maintaining reference and transactional data records in Hypatos Enrichment Service


The Hypatos Workday Integration is a two-way connection facilitated by a standardized connector. It serves various purposes, including Invoice Export, Master Data Integration, Posting Data Integration, and Invoice Archiving. This integration streamlines document processing, enhances data enrichment, and ensures compliance with audit and regulatory requirements.

What is the main purpose of the Hypatos integration with Workday?

The primary goal of the integration is to streamline and enhance the processing of financial documents. Hypatos facilitates the extraction, normalization, enrichment, and validation of documents in its Studio. Completed documents, including Purchase Orders (PO), non-PO related documents, and credit notes, are seamlessly transferred to Workday for further processing through our connector, ensuring efficient and accurate data flow, including the transfer of document images.

What are the Workday fields the connector is currently considering?

The Workday fields in this document transfer and data population process include Invoice Date, Currency, Supplier's Invoice Number, Payment Type, Accounting Date Override, Remit-To Connection, Company, Supplier, Ship-To Address, and others. These fields are populated based on specific business logic and validation rules, as detailed in the provided information.

How does the Master Data Integration work within the Hypatos and Workday integration?

It's a daily process that fetches supplier details from Workday. This data enhances document processing in Hypatos Studio for better Supplier and Company Code prediction.

How does Document Archiving and Export work in the integration?

This is an asynchronous process that runs in more frequent intervals (every 1 minute) and is responsible for archiving and export of processed documents. Completed documents are fetched from Hypatos Studio, archived and then transferred to Workday. The success of these transfers is reflected in the updated document status, while any failures are appropriately flagged with error messages for correction.

What data does the Hypatos Workday connector transfer to Workday?

It transfers a comprehensive set of information, including invoice header details, line items, enriched invoice data, predicted attributes, and the original document image processed in Hypatos Studio. The transfer process is customized depending on whether a Purchase Order (PO) number is extracted from the document.


The Hypatos Boomi Connector is a partner connector designed to seamlessly integrate Hypatos platforms with Boomi's Integration platform. It empowers users to connect their core systems, such as ERP, P2P, and BSM, with Hypatos' AI and ML-driven document processing capabilities, ensuring highly accurate end-to-end automation.

What operations can I perform with the Hypatos Boomi Connector?

The Hypatos Boomi Connector allows users to perform various operations, including uploading and downloading documents to/from Hypatos Studio, retrieving document processing results and images, and synchronizing master data records in Hypatos Enrichment Service.

What components need to be configured to communicate with Hypatos using the connector?

To configure the connector, users need to set up two components:

These components contain connection settings and operation settings, providing a modular and reusable configuration.

What versions of Hypatos REST API are supported?

The Hypatos.ai – Partner connector supports Hypatos REST API version 2. Users should ensure compatibility with their specific edition for seamless integration.

What prerequisites do I need to use the Hypatos Boomi Connector?

To use the connector within the Boomi Integration platform, you must first have acquired your Hypatos API client ID and secret for OAuth2.0 authorization and defined the respective API access rights and permissions to your Hypatos Studio projects

What document formats are supported by Hypatos?

As a versatile document processing tool Hypatos can save time and resources by automating data extraction from diverse documents, reducing errors and improving overall productivity.

Hypatos supports a wide range of document formats, making it a multi-faceted solution for businesses across various industries. Some of the key document formats supported by Hypatos include:

  1. PDF: PDF is one of the most commonly used document formats for sharing information. Hypatos can extract data from both text-based and scanned PDFs, allowing organizations to work with a vast repository of documents seamlessly.

  1. DOCX (Microsoft Word Document): DOCX files are frequently used for text-based documents. Hypatos can extract information from these files, enabling businesses to analyze data within Word documents efficiently.

  1. XLSX (Microsoft Excel Spreadsheet): Excel spreadsheets are crucial for tabular data. Hypatos can extract data from XLSX files, making it easier to automate data extraction from financial reports, invoices, and other structured documents.

  1. JPEG and PNG Images: Hypatos has OCR (Optical Character Recognition) capabilities that enable it to extract text from image files. This is particularly useful for scanned documents, receipts, or invoices in image formats.

  1. TIFF (Tagged Image File Format): TIFF is a common format for scanned documents and images. Hypatos can extract data from TIFF files, enhancing its versatility for processing scanned documents.

  1. Email Attachments: Hypatos can extract information from email attachments in various formats, such as PDFs, Word documents, or spreadsheets.

  1. Custom Formats: Hypatos offers flexibility by allowing organizations to define custom document formats. This capability is especially valuable for businesses with unique document templates or specialized requirements.

What is the price for an annual subscription?

At Hypatos, we believe in tailoring our pricing to your unique requirements for a seamless experience. To provide you with an accurate estimate, we need to understand your specific needs. Share details such as your projected annual document volume and specify the data fields you want to extract. Additionally, let us know about any customisation or training preferences you may have.

Ready to explore our pricing options? Simply complete the provided form to request a personalised quotation. Our experts will reach out promptly, ensuring you receive a tailored pricing plan that aligns perfectly with your business needs.

Is there any training or onboarding support available for new users of Hypatos?

Absolutely! We offer training through Hypatos Academy, a dedicated platform designed for users to master Hypatos Studio.

What is Hypatos Academy?

Hypatos Academy is a user-friendly learning hub crafted to provide the skills and knowledge needed for effective use of Hypatos Studio.

What to Expect:

  • Two learning paths cater to specific user roles:
  • Hypatos Studio - Admin User (285 Minutes)
  • Hypatos Studio - Key User (175 Minutes)

Key Benefits:

  • Gain confidence in using Hypatos Studio for real-world scenarios.
  • Learn to navigate the software with ease, minimizing errors and maximizing productivity.

Learning Path Customization:

  • Choose Admin or Key User path based on your responsibilities.

Interactive Learning Approach:

  • Quizzes, playground activities, and assignments for hands-on learning.

Completion Requirements:

  • Successfully finish all courses.
  • Achieve at least 80% on quizzes and assessments.
  • Complete a minimum of 80% of practical activities.

Elevate your expertise with Hypatos Academy – practical, efficient, and tailored for you!

How do I ensure the security of sensitive documents when using Hypatos?

We are highly committed to transparency and building trust with our customers offering you comprehensive information and assurance regarding our ability to safeguard your data. Here you can find our compliance documentation and overview of security controls.

Hypatos is ISO 27001 certified and compliant with SOC 2, HIPAA and GDPR. Our enterprise-grade cloud service has been developed for high availability, with SLAs of up to a 99.5% uptime guarantee.

Where will customer data be processed?

Hypatos hosts its cloud services on servers provided by Amazon Web Services (AWS). Customers can select between two AWS Regions for hosting their data based on data residency requirements:

  • eu-west-1 (Europe - Ireland)
  • us-east-1 (US - N.Virginia)

Do you provide Service Level Agreements (SLAs) for availability your cloud services?

Hypatos commits to offer availability Service Level Agreements (SLAs) between 98% and 99.5% depending on the subscription plan selected by the customer.

What are the Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for your cloud services?

We have established the following RTO and RPO targets for Hypatos Cloud:

  • RTO: 24 hours
  • RPO: 6 hours

Do you maintain a detailed list of implemented security measures?

Yes, please refer to our CAIQ which is available in the Documents section of our Trust Report.

Find further information here: Hypatos Trust Center & Security | Hypatos

What are the requirements to use Hypatos?

Using Hypatos is hassle-free!

Hypatos studio works in the cloud, so there are no special requirements on your end.

It's user-friendly and no complex installations needed. However, integration with the system may have its own prerequisites. We love crafting tailored solutions for our significant clients. If you're into using our API, check out our detailed documentation here. It's your go-to guide for understanding how to use our platform programmatically.

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