The GBS Workforce for Order Confirmations

Ensure your POs turn into correct deliveries, every time.

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How it works

A workforce for instant clarity on order status

POs are structured, but acknowledgments not so much. From PDFs to emails, our GBS workforce turns unstructured supplier replies into ERP-ready confirmations—fast, accurate, and touchless.

GBS Skills to get every
order confirmed

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Low complexity

Input Validation

Check that everything is in order at the door. AI Agents flag errors before they disrupt downstream processes.

Low complexity

Document Routing

Send it where it belongs. AI Agents route documents to the right agent or escalate to a human operator.

Low complexity

Document Classification

Sort with intelligence. AI Agents identify document types at scale, no templates needed.

Medium complexity

Document Splitting

AI Agents detect multi-doc files and auto-split into clean, process-ready pages according to internal business logic.

Medium complexity

Information Extraction

Find what matters, fast. AI Agents pull key data from any format with high accuracy and nothing unnecessary.

Medium complexity

Document Translation

Machine-translate image content to a target language while preserving layout and key fields. E.g. a Japanese document looks like an English document after transformation.

Medium complexity

Duplicate Prevention

No more double entries. AI Agents detect and block duplicates before they hurt your bottom-line.

High complexity

PO Enrichment

Match faster, with fewer errors. AI agents automate accuracy across every PO line.

High complexity

Supplier Master Enrichment

Know your vendor, instantly. AI agents match every supplier record and enrich it with IDs, banking details, and key attributes.

High complexity

Company Master Enrichment

Every transaction has one true owner. AI agents cut through attribution mess and assign the correct legal entity—using ERP and MDM data.

High complexity

Supplier & Approver Communication

No more chasing. AI agents send the right message to the right person at the right time—keeping transactions moving even when unexpected bumps happen.

High complexity

Custom Master Data Enrichment

Enrichment of a custom master data object from a source system. Record identification relies on structured master data. Master data is integrated with Hypatos at an additional cost.

Manage every purchase order with confidence

Frequently Asked Questions

What does the Order Confirmations Workforce do?

The Hypatos Order Confirmations Workforce reads supplier order confirmations, matches them against the purchase order on price, quantity and dates, and gives procurement clarity on which orders are confirmed as expected and which deviate.

Why automate order confirmations at all?

An unread confirmation hides a late or wrong delivery until it hurts your process downstream. Processing every confirmation as it arrives surfaces delivery risks early, while there is still time to react.

What happens when a confirmation deviates from the PO?

When the Workforce cannot resolve a deviation with the current business knowledge, it escalates the case as an exception to the owner, with the reason and the context needed to resolve it, including supplier communication where follow-up is needed.

Does the workforce communicate with suppliers?

Yes. A dedicated Supplier & Approver Communication Skill handles clarifications and follow-ups inside the process instead of in scattered channels.

What type of files can the Order Confirmations Workforce process?

Hypatos reads order confirmations as images, PDFs, XML/JSON, or Word and Excel files, however they arrive: by email, scan, vendor portal, client portal, or internal system logs.

What is the cost of the Order Confirmations Workforce?

Calculating the cost of your Order Confirmations Workforce depends on the GBS Skills deployed and how many times each GBS Skill is applied to process a document. E.g.: if a document does not require matching against a PO, the PO Matching skill does not get triggered, and therefore does not incur a cost. You only pay for work done.