The Power of Thinking Differently: Why Process Mapping Falls Short in the Age of Agentic AI

Moritz Treutwein is Head of Partnerships at Hypatos, the Agentic GBS enabler. At Hypatos, he focuses on driving enterprise automation through agentic AI and working with Hypatos' global partners, including EY, KPMG, PWC, and Chazey Partners. With a background in consulting across banking and digital transformation, he helps organizations scale AI solutions and unlock efficiency in finance and back-office operations.

Nitee Gupta is a Director at EY, specializing in global business services, operating model transformation, and enterprise process optimization. She works with organizations to design resilient, future-ready service delivery models and drive large-scale transformation initiatives. Nitee is a frequent facilitator and speaker at industry forums, where she shares insights on digital transformation, GBS strategy, and the evolving future of work.

Jimmy Marquis, is Managing Director, for Technology Consulting at EY. As a leader in EY's AI and Data practice, he helps companies generate business value through integrated solutions that combine Data, AI, Automation, and Emerging Technologies. He advises organizations on optimizing end-to-end processes, leveraging automation, and building scalable, future-ready service delivery capabilities.

Sally Fletcher is Head of Thought Leadership and Community at Hypatos. Her role is to produce cutting-edge reports, webinars, and podcasts that help the GBS community navigate a path to Agentic GBS and transition to Global Business Services of the future. Before Hypatos, she spent 13 years at SSON in various roles, most recently as Managing Editor for SSON Digital and prior to that as Producer for SSON's Shared Service Week Events in North America, Europe, and Asia.