Designing the Agentic GBS (& Its Impact on Workforce Transformation)

Adopt AI' is now a board-level refrain. But translating that mandate into a scalable strategy demands a blueprint that encompasses not just technology but also people, processes, and the operating model.  

This webinar will address those factors head-on. Examining how Agentic AI provides the connective tissue for a next-generation operating model, and how the workforce must transform with it. Attendees will learn why getting your operating model right is the single most important foundation for achieving an Agentic GBS and the role of GBS employees in this new reality.

Attendees to this webinar will be able to access a roadmap that helps with:

• The Human Impact: Exploring the reality of what happens to your employees when so much is automated.
• Assessing Readiness: Understanding if your organisation is ready for Agentic AI and if not, how to get there.
• Building a phased rollout, from pilot to enterprise-wide scale, anchored in an operating model that is structured, governed, and agent-ready from day one.

If you and your team are tasked with implementing AI, or you are looking to explore what next-generation Global Business Services looks like, this webinar is a must-attend!