As AI adoption accelerates across Global Business Services, many organizations are repeating the same mistake they made with RPA, layering new technology onto old processes. This webinar challenges that approach, making the case for a holistic transformation that reimagines people, process, and technology together.
- Rethinking AI Adoption in GBS: Why treating AI like RPA is a missed opportunity, and how to shift from process mapping to process reimagination using an outcome-based framework.
- Measuring what matters: The real ROI of AI - Moving beyond surface-level KPIs like cost-per-invoice to understand the true downstream impact of Agents on your workforce, operations, and business growth.
- Agentic AI in Action: O2C and Functional planning - a hands-on look at how Agentic AI can be applied in the Order-to-Cash process and scenario planning, with concrete steps to getting started in your own organization.
- Is My Ecosystem Ready? Understanding what processes, people, policy, data readiness and technology look like before getting started with Agentic AI.
