In this episode of GBS Rewired, Sally Fletcher speaks with Jan Nikus, Vice President of KONE Business Services, about the importance of user experience (UX) in global business services. KONE's substantial investment in UX has been a cornerstone of its recent strategic initiatives, focusing on making work easier for business users across 50 countries. Jan discusses how UX is not just about technology but also about cultivating behaviors and ownership among team members to drive seamless operations.
This episode explores the importance of user experience (UX) in global business services. KONE's substantial investment in UX has been a cornerstone of its recent strategic initiatives, focusing on making work easier for business users across 50 countries. Jan discusses how UX is not just about technology but also about cultivating behaviors and ownership among team members to drive seamless operations.
This episode explores how AI is transforming Global Central Operations, from improving data ingestion and operational efficiency to turning dashboards into intelligent decision-support systems. It also discusses practical AI adoption strategies, leadership decision-making in a fast-moving tech landscape, and the evolving impact of AI on jobs and the future leadership pipeline.
Discover the shift from traditional automation to Agentic GBS, where AI agents move beyond tasks to orchestrate true end-to-end processes. We explore the "human in the lead" era, why most leaders struggle to prove AI’s ROI, and the urgent roadmap for preparing your people, data, and governance for an autonomous future.
This podcast is for leaders reinventing Global Business Services for the Age of AI. In each episode, GBS executives and transformation leaders share real-world lessons on redesigning operating models, modernizing data, simplifying processes, and reshaping talent to unlock AI at scale.No hype;just what works.
GBS leaders, Shared Services executives, transformation heads, digital and AI leads, CFO organizations, and enterprise change-makers.
It focuses on execution. Less theory, more lived experience. Real examples, real obstacles, real outcomes.
