Whitepaper

20 GBS Innovators for 2026: Part One

Understand which leaders are shaping the Global Business Services landscape today and how they are transforming for the future of GBS.
Sally Fletcher
Written By:
Sally Fletcher
Head of Thought Leadership
Trusted by global enterprises transforming GBS with Agentic AI
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Inside this report

How leading GBS organizations are transforming their operations

What this report will show you
  • How GBS leaders from Warner Bros, Cardinal Health, and Tesco are redefining the industry from the inside out
  • The career-defining transformations that reshaped how they lead
  • The trends they see driving the next wave of Global Business Services
  • How GBS is becoming a growth engine; fueling innovation and competitive edge, not just cutting costs
  • Which GBS leaders are leading the charge in reshaping their organizations in the Age of AI

GBS used to mean cost savings. These leaders are proving it means so much more.

This report pulls back the curtain on how leaders at Warner Bros, Cardinal Health, and Tesco turned GBS from a cost center into a competitive weapon. If you're trying to figure out where GBS goes next and how to get there before your competitors do, this is the playbook: the career-defining moves, the trends reshaping the function, and the real-world guidance to expand your scope with confidence.

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