Designing the GBS Operating System (OS): A Blueprint for the Digital Workforce

‘Adopt AI’ is now a board-level refrain. But translating that mandate into a scalable strategy demands a blueprint that does not yet exist in the market. What does a digital workforce really look like? How do you begin? And why call it an Operating System?

This webinar will answer those questions head-on. Leading experts will explore the past decade of fragmented GBS automation and its hidden costs, and examine how Agentic AI provides the connective tissue for a true GBS Operating System: a self-learning layer that orchestrates processes across finance, HR, procurement, and customer operations.

Attendees to this webinar will be able to access a roadmap that helps with:

• Defining the vision of a future-proofed digital workforce and the roles that will emerge as manual work with GBS is digitized up to 90% by agents.
• Building a phased rollout, from pilot to enterprise-wide scale, while maintaining control and governance.
• Redesigning jobs so human talent focuses on insight, innovation, and value creation.

If you and your team are tasked with implementing AI, or you are looking to explore what next-generation Global Business Services looks like, this webinar is a must attend!

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