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Accelerating O2C Transformation: The Strategic Role of Agentic AI in Sales Order Management

Webinar |
September 23, 2025
at
4:00 pm
CET

Sales order processing sounds simple - until it isn’t. Manual corrections, unmatched catalogues, and delayed payments cost companies millions and stall transformation.

This webinar, co-hosted by EY and Hypatos, takes you inside the real-world complexities of O2C and shows how agentic AI is helping global shared services organizations fix their most broken processes. Based on field insights and client experiences, this is a practical look at how to modernize at speed.

  • How to identify where orders get stuck (and why)
  • Deep dive: AI-powered document understanding in practice
  • Hybrid intelligence: Knowing when AI needs a human assist

Sales order processing sounds simple - until it isn’t. Manual corrections, unmatched catalogues, and delayed payments cost companies millions and stall transformation.

This webinar, co-hosted by EY and Hypatos, takes you inside the real-world complexities of O2C and shows how agentic AI is helping global shared services organizations fix their most broken processes. Based on field insights and client experiences, this is a practical look at how to modernize at speed.

  • How to identify where orders get stuck (and why)
  • Deep dive: AI-powered document understanding in practice
  • Hybrid intelligence: Knowing when AI needs a human assist

Speaker:

Andreas Muzzu
Financial Accounting Advisory Services (FAAS) Innovation/Digital Lead

EY

Andreas serves as the Global & EMEIA Finance Optimization Cluster Leader for EY Financial Accounting Advisory Services, where he manages a client-centric team supporting CFOs and their finance functions in all aspects of controllership and financial planning and analysis (FP&A) with a strong emphasis on process improvement and digital enablement. Since the CFO´s role is evolving into a more value-oriented task, Andreas firmly believes that mid-term digitalization, automation, data and process analytics, and system improvements lie at the heart of an organization's finance transformation journey. Andreas himself is currently heavily involved in enhancing proprietary EY solutions and third-party software in finance with (Gen) AI technologies. Andreas is a regular speaker on Finance optimization topics at various client events and universities.

Max Geigis
VP Product Management, Hypatos

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