Whitepaper

Build, Buy, or Partner for Success

Discover how your business should be thinking about AI agent deployment and how best to use this pivotal tech to unlock real process autonomy.

Written By:

Sally Fletcher

Head of Thought Leadership & Community at Hypatos

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Trusted by global enterprises transforming GBS with Agentic AI

Inside this playbook

What this playbook will show you

Where most GBS leaders get it wrong

Defaulting to "build" without the in-house expertise to support it

Underestimating the cost of maintenance, compliance & scaling

Choosing a solution that can't handle complex, mission-critical processes

Treating build vs. buy as a cost question, not a strategy question

Missing the bigger picture: agentic as a full GBS transformation

What this playbook gives you

A clear framework for when to build, buy, or partner

A decision matrix to evaluate your specific processes and risk profile

The hidden complexities of agentic deployments — and how to avoid common traps

Real-world guidance on which GBS processes are ripe for agentic automation

A path from single-process pilots to enterprise-wide agentic transformation

Most GBS leaders are asking the wrong question. This shows you how to decide.

Build, buy, or partner - the wrong call is expensive. If you're evaluating how to deploy agentic AI across your GBS processes, this playbook gives you the framework, the decision matrix, and the real-world guidance to get it right.

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